Customer Service

Contact us by phone at 1-(800)-682-7061 or via email to today.


For order status information, login here. Sound Vitality sells and ships products worldwide. No shipments can be made to APO or FPO addresses. You may not export any products purchased at Sound Vitality.

RETURN & REFUND POLICY. If you are not satisfied with your purchase please call 1-800-682-7061 for a Return Material Authorization (RMA) request within 30 calendar days of the receipt of the product. The product must be returned to Sound Vitality warehouse within 30 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. Items returned after 30 calendar days will be charged a 15% re-stocking fee.

NOTE: Sound Vitality recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Sound Vitality or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Please note that the United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before the USPS will initiate a trace.

DEFECTIVE ITEMS. If you discover what you believe is a product defect for any Sound Vitality-branded product, please contact Sound Vitality Care Technical Support at 1-800-682-7061. Such a defect, if any, is covered under the terms of your product's warranty. Please refer to the warranty information and Other supporting documentation that came with your product. (See Product Warranty section below for specific information about Sound Vitality's product warranties.) If you discover what you believe is a product defect for any third-party product, please contact the manufacturer directly for information regarding the manufacturer's warranty.

PROOF OF PURCHASE. This receipt is your proof of purchase from Sound Vitality.

SALES TAX. Sound Vitality purchases will include sales tax based on your shipping address and the sales tax rate in effect at the time your order is placed. If you phone in your order, the Sound Vitality sales representative will provide an estimated dollar total of your order, including tax and any applicable shipping charges at the time you place your order. If the sales tax rate for the state to which your order is being shipped changes before the product is shipped, the new tax rate in effect at the time your order was received in our system will apply. The proof of purchase that Sound Vitality mails to you will include any applicable sales tax.

PRICES. Sound Vitality endeavors to offer you prices on current products and selected refurbished and clearance products. Your total order price will include the price of the product (on the day of shipping) plus any applicable sales tax and shipping charges. Sound Vitality reserves the right to change prices for products displayed at Sound Vitality at any time. Should Sound Vitality reduce its price on any shipped product within 10 calendar days of shipment, you may contact Sound Vitality Sales Support at 1-800-682-7061 to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact Sound Vitality within 45 days of shipment.

PRODUCT WARRANTY. The sole warranty for Sound Vitality-branded product shall be Sound Vitality's standard Limited Warranty as set forth in the documentation that accompanies each Sound Vitality product. Non-Sound Vitality-branded/Third-party products are sold "AS IS" by Sound Vitality, but may be accompanied by their manufacturers' standard warranties. "AS IS" products are sold by Sound Vitality as is, where is, and with all faults, and without express or implied warranties from Sound Vitality. If you have questions about any manufacturers' warranties that accompany such products, please call 1-800-682-7061.

OTHER TERMS AND CONDITIONS. - Sound Vitality is not responsible for typographical errors. - Sound Vitality reserves the right to change the terms and conditions of sale at Sound Vitality's website at any time. - Title and risk of loss to all products will pass to you on delivery. - California law governs all sales at the Sound Vitality, without giving effect to California's conflict of law provisions. - No Sound Vitality employee or agent has the authority to vary any of the Sound Vitality Store's policies or the terms and conditions governing any sale.

Contact us by phone at 1-(800)-682-7061 or via email to today.

Worldwide Headquarters
Sound Vitality/CHI Institute
4374 Dant Blvd
Reno, NV 89509
Telephone Numbers
Office: (800) 682-7061
Repairs: (949) 361-3976

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(800) 682-7061


(949) 361-3976